Polar integration: paying customers and cancellation reasons

If you sell through Polar, Camelus can know who pays you. Paying customers weigh more in theme scores, each theme shows the monthly revenue it touches, and cancellation reasons arrive as feedback.

What it does

• Plan and revenue on every requester whose email matches a Polar customer.
• MRR affected on each theme: the monthly revenue of the distinct paying customers who asked. Without Polar, Camelus shows "—" rather than guessing.
• Cancellation reasons as feedback: when a customer cancels and says why, the reason lands in your Inbox and is grouped with everything else.
• Alerts for urgent feedback from paying customers, and when several customers cancel with a reason in a week.

Read-only: Camelus reads subscriptions and never writes to Polar. On Pro and Studio.

Set it up

1. In Polar, create an organization token with the subscriptions:read scope.
2. In Camelus, open Settings → Integrations and paste it.
3. Optionally, add the webhook URL shown there to Polar, so changes arrive in seconds instead of daily.

Full guide: Polar docs.