# Email forwarding: feedback from your inbox

> Forward your support inbox to your product's Camelus address. Each email becomes feedback from its sender, with quoted replies and signatures removed.

Every product has its own forwarding address. Send email to it, and each message becomes a feedback item in your Inbox.

## Find your address

Open **Settings → Products → your product → Email forwarding**. The address looks like `p_habits-x7k2q9mb@in.camelus.si`. Copy it.

## Forward your support inbox

Set up a forwarding rule in your mail provider. In Gmail: **Settings → Forwarding and POP/IMAP → Add a forwarding address**, then a filter that forwards the messages you want (for example everything sent to `support@`). Most providers have the same option.

You can also forward a single email by hand. Camelus recognizes forwarded messages (Gmail, Apple Mail, Outlook, in several languages) and uses the **original sender** as the person, not you.

## What's kept

- The sender's email and name become a person in **People**, so several emails from the same customer are counted once per theme.
- The subject becomes the item's title (without `Re:` and `Fwd:`).
- The body becomes the feedback text, with quoted reply chains and signatures removed.
- Attachments aren't stored. Their names and sizes are kept as metadata.

Email senders count as unverified identities: a From address can be forged.

## Replies

If people who email you expect to hear back, keep **People who email expect to hear back** on. Camelus can then tell them when what they asked for ships.

## Limits

Each product accepts up to 200 emails a day. If you need a new address (for example because the old one leaks to spammers), click **New address**: the old one stops working right away.